How Much Did AOL Spend on All Those CDs?
In today’s day and age of almost frictionless customer acquisition, thanks to universal login systems like OpenID, Facebook Connect and Twitter authorization, it’s almost comical to look back a mere 10 to 20 years ago, and see what it took to get a new user to an online service.
Lalawag founder and VP of Online Marketing for MySpace wondered, though.
Steve Case, former AOL CEO, responded: “A lot! I don’t remember the total spending but do recall in the early 1990s our target was to spend 10% of lifetime revenue to get a new subscriber.”
According to AOL’s SEC filings from 1993 to 1996, the company spent around $400 million in “deferred subscriber acquisition costs.”
Steve further explained their methodology for setting the subscriber acquisition budget:
At that time I believe the average subscriber life was about 25 months and revenue was about $350 so we spent about $35 to acquire subscribers. As we were able to lower the cost of disks/trial/etc we were able to ramp up marketing.
“When we launched AOL 4.0 in 1998, AOL used all of the world-wide CD production for several weeks,” said Reggie Fairchild, who was product manager for AOL 4.0. “Think of that. Not a single music CD or Microsoft CD was produced during those weeks. I still remember hand delivering the Golden Master to Lisa in Marketing.”
The days of building a brand with that method of direct marketing are thankfully over, both for AOL, and the rest of us.
These days, AOL is perhaps best known for their endless string of acquisitions. Following the company’s rebrand as “Aol,” they’ve been buying up almost everything in sight. Our own Sarwat Jabeen reported last week on the acquisition string on news of their purchase of social profile company “About.me.”
This is the eighth acquisition by AOL in this year alone. Other acquisitions include pictela ( High definition video content providers for advertisments) , unblab (Email Prioritization App), TechCrunch (Technology blog) , Thing Labs (App Developers) and 5 min (Online Video Network), Studio Now(Online Video creation and management site), Rally up (Social Network). We think that by adding all this functionality to the Web Portal’s portfolio, AOL intends to cover some of the lost ground over the years. The success of these initiatives really depends on the smooth integration of these services within AOL’s overall strategy.
If Aol remains focused on media, and truly understands their present acquisitions, they have a real shot at building an unstoppable media powerhouse. Aol has a poor track record (under their former management when merged with Time-Warner) of understanding their acquisitions, and many bleeding edge technologies languished in obscurity for decades.
Since you’re here …
… We’d like to tell you about our mission and how you can help us fulfill it. SiliconANGLE Media Inc.’s business model is based on the intrinsic value of the content, not advertising. Unlike many online publications, we don’t have a paywall or run banner advertising, because we want to keep our journalism open, without influence or the need to chase traffic.The journalism, reporting and commentary on SiliconANGLE — along with live, unscripted video from our Silicon Valley studio and globe-trotting video teams at theCUBE — take a lot of hard work, time and money. Keeping the quality high requires the support of sponsors who are aligned with our vision of ad-free journalism content.
If you like the reporting, video interviews and other ad-free content here, please take a moment to check out a sample of the video content supported by our sponsors, tweet your support, and keep coming back to SiliconANGLE.