Cloud IT firm Panorama9 is joining forces with customer support SaaS provider Zendesk to capitalize on an opportunity that the two have identified: that small to medium enterprises could use integration between these two sectors.

Infrastructure-related problems often account for a sizable chunk of complaints, and the two companies are making the most of it by connecting their two products. Thanks to the partnership, Zendesk now automatically files an issue picked up by Panaroma as a ticket, which includes all the relevant information that IT needs to be aware of.  At the same time the help desk solution also and gives backend professionals its case management tools according to a release, streamlining the whole process of coming up with a solution.

“The integration gives companies a simple tool that provides a quick overview of their IT environment, helps them manage all assets, respond quickly to issues, and keep end users informed throughout the entire process,” said Allan Thorvaldsen, CEO and co-founder of Panorama9. “Businesses have the flexibility to choose the workflow
that fits the way they work.”

The collaboration between the two cloud providers is a definite win for both, and even more so for the staffers for whom the integration will potentially save a few hours of work at a time.

Panaroma9 is a relatively new startup that seems to have a very clear growth agenda. The service became available for U.S. customers just a few weeks ago, alongside a new feature.

The platform itself is a set of utility tools that simplifies a long list of rather tedious admin tasks such as inventory management, monitoring and as of that announcement patch management as well. The cloud solution is offered on a subscription basis.