ServiceNow Nabs Performance Analytics Firm Mirror42
ServiceNow announced this week that it has bolstered its cloud-based IT service management (ITSM) platform with the acquisition of Mirror42, a Dutch startup that specializes in performance tracking.
Terms of the acquisition were not disclosed, but ServiceNow promised to release more details in conjunction with its second quarter earnings call on July 31.
Mirror42’s flagship service offers dashboards for monitoring key performance indicators (KPIs). The solution features a wide range of data visualization capabilities, including predictive modeling and the ability to produce scoreboards that show IT and business performance. It also supports Android and iOS, and packs a crowd-sourced library of over 6,500 IT, sales, marketing and HR indicators. ServiceNow says that the catalog is utilized by some 440,000 users, which makes it the most widely-used library of its type.
The software has been rebranded as ServiceNow Performance Analytics and made compatible with all ServiceNow- and customer-created applications that run atop the company’s ITMS platform. It’s available effective immediately along with a set of complementary mobile apps.
“Adding advanced, predictive analytics to applications on the ServiceNow platform gives enterprises meaningful insight into business processes in a fast, intuitive way and significantly extends the power of our current reporting capabilities,” said Fred Luddy, the founder and chief product officer of ServiceNow. “The acquisition will help our customers draw even greater value from their ServiceNow implementations and accelerates adoption of the ServiceNow platform.”
Luddy stopped by theCube at the recent Knowledge13 conference to share his vision for ITSM. He described his company’s offering as a “single system of record” that provides enterprise users with a holistic view of their infrastructure, and told theCube hosts Dave Vellante and Jeff Frick that the future belongs to citizen developers.
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