Continuing its cloud streak, IBM is launching two new services that aim to help both mobile workers and the practitioners keeping an eye on them become more productive. The move underscores a renewed focus on enterprise employees that IBM kicked off with a $100 million investment in user experience that it announced on March.

Since then, the company teamed up with one-time rival Apple in a landmark partnership to develop more than 100 industry-specific applications for iOS spanning retail, healthcare, banking and numerous other strategically important verticals. More recently, IBM pulled the curtains back on an enterprise-hardened equivalent of Google’s Inbox that applies a slew of machine learning capabilities applied to cutting through email clutter.

The new cloud-based mobile analytics service is described as even more sophisticated than that, using a “correlation engine” developed at the same unit where Watson was born to present data from smartphones and tablets in a dashboard that can accommodate even non-technical users. The platform offers to help organizations identify performance issues across both internal and external applications before the complaints to start pouring in.

It also integrates with IBM’s existing Tealeaf CX solution to provide visibility into other types of common problems such as unresponsive touchscreen controls and crashes, so that resolution times can be quickened. The combined package plugs another hole in the company’s mobile management portfolio.

IBM also added a new desktop virtualization service that allows workers to access their desktops outside the office. The offering is an implementation of the widely-used Workspace Suite from Citrix Systems Inc. on IBM’s public cloud. The move is an endorsement of Citrix, which gains a foothold in another important corner of the market.