The world of IT is expanding faster than ever; off-prem and hybrid cloud trends are driving a lot of it, as are DevOps and Software-as-a-Service. While the array of options is great for customizing, many find themselves wondering how many more IT products and services they can manage to keep track of. This is why service management is becoming essential to growing companies.

“The problem is in our consumer lives, we typically have a single platform where we can get everything done,” said Dan McGee, COO of ServiceNow, Inc. He told Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, that our work lives stand in stark contrast to this. “We’re forever swiveling in our chairs from one application to another to get something done. It’s very inefficient, very fractured,” he said.

McGee said that ServiceNow’s mission is to close that gap in ease and efficiency. “You can create that same kind of experience we’re so familiar with in our consumer life in our work life.”

The security bonus

McGee said the benefits of having everything in one place don’t end with convenience and time saving. He spoke about how ServiceNow is delivering security features enabled by its single platform model.

“It’s one thing to find a vulnerability in one particular device, but you need to go beyond that,” he said, explaining that all devices across your entire infrastructure need to be monitored for similar vulnerabilities. ServiceNow is in a unique position to do that, because, he said, “We know everything that’s in your infrastructure.”

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE