The true measure of a company isn’t in the press releases or marketing spin its employees issue from behind their desks. If you want to know what a product or service is delivering in the real world, you need to hit the streets and ask paying customers if they’re getting their money’s worth. Luckily, theCUBE, from the SiliconANGLE Media team, does the hard work for you by gathering customers in one place to get the straight talk.

In theCUBE’s Day Two wrap-up segment during the ServiceNow Knowledge16 event, theCUBE host Jeff Frick (@JeffFrick) said, “One of the reasons why this is one of my favorite shows [Knowledge16] is because we get to talk to practitioners.” ServiceNow isn’t a company that sells you something and tells you, “Have a nice life,” said Frick. It has to deliver on its promises on a day-to-day basis. “It’s the action platform; we get stuff done,” he said.

Frick spoke about his conversation with Darrel Popowich, VP of IT at H&R Block Canada, Inc. The company is charged with handling the entire annual tax process for Canada. “So 84,000 tasks — everything from painting the building to signage, to computers, to paper, to hiring people — I mean that is a lot of different tasks that they now manage with ServiceNow,” he said.

Tentacles everywhere

theCUBE host Dave Vellante (@dvellante) spoke about the evolving role of service management. He said that the decentralizing and hybridization of IT necessitates a management platform that can do what mere mortals can’t. “Service management has now got its tentacles everywhere,” said Vellante.

He added that the multiple cloud model that continues to grow is something that will require advanced management. “This whole notion of interclouding and managing multiple disparate clouds is something ServiceNow can help attack,” he said.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE