The IT market is expanding so rapidly, an enterprise manager might feel downright bewildered by all the choices available. The good news is that increasing competition means providers have to work harder to satisfy customers’ needs. Gone are the days when you were sold something, given an 800 number to dial when something breaks and sent on your way. The trend now is for ongoing and evolving relationships between providers and customers.

Robert Vetter, SVP of Global Partner Operations – Solution Portfolio Management at SAP SE, spoke about how his company is earning its keep with customers. He told John Furrier (@furrier) and Peter Burris (@plburris), cohosts of theCUBE, from the SiliconANGLE Media team, “We measure customer satisfaction at the end and partner satisfaction. For us, it’s important, and a customer will not be happy if its implementation is not successful or takes too long or goes over budget.” He said that they utilize KPI metrics to measure performance.

Class in session

“You need to approach enablement in a digital way,” Vetter said of onboarding customers to new services. SAP offers education to enable existing customers to move to S/4HANA with scalable, cloud-based learning platforms where, “You can go in, and you have curriculum, you can learn on the fly when you have time.”

He said there are also virtual learning rooms where you can interact with actual experts who can answer questions.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of SAP Sapphire 2016.

Photo by SiliconANGLE