In the traditional hierarchical structure of an organization, much time is consumed going and asking superiors questions and waiting for their answers. How much more efficient could you be if all your employees had the same knowledge as the boss and the boss always knew exactly what was happening in the trenches?

Dan Hedstrom, VP System Solutions & Services at Cubic Transportation Systems, said that greater transparency is helping everyone associated with the business do a better job. He told Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, even customers benefit from the integration of information made possible by ServiceNow, Inc.

“We can do more with less. It’s very powerful,” Hedstrom said. “I’d say our biggest win with ServiceNow is empowering our our field service technicians with information they need to actually perform the duties.” Technicians can view real-time information on their tablets to help them remedy issues that arise.

Keeping the mobile train chugging

Hedstrom said that individuals are expecting more from their mobile phones in terms of travel — such as paying, opening gates, etc. It’s about simplicity for the user, but, “that phone relies on complex processes.”

He added: “ServiceNow allows us to do things such as with the CMDB, map that whole transaction, understand the process, so that we can monitor the system kind of on a holistic basis of what is occurring in real time.”

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE