The merger between Dell and EMC has created a behemoth of a company in the cloud computing industry. Along with it comes the need to service existing customers and product lines as the two organizations come together around a central consulting strategy. For Kevin Roche, president of global services at Dell EMC, Dell Technologies Inc.’s infrastructure group, the approach is simple: stay the course.

“One of the things that we’ve wanted to do is preserve the value that we’ve created to those customers in the different segments,” Roche said.

He tasked his consulting organization to remain steady in the services it is providing across these segments. “We’ve asked them to do one thing for us. Focus on delivering services to our customers. The rest will fall into place,” Roche stated.

Rebecca Knight (@knightrm) and guest host Keith Townsend (@CTOadvisor), co-hosts of theCUBE, SiliconANGLE Media’s mobile live streaming studio. interviewed Roche at this year’s Dell EMC World in Las Vegas, Nevada, about how his consulting organization is adapting to the new company strategies. (*Disclosure below.)

Establishing best practices across industries

The key best practices provided by Roche’s consulting organization center around three central ideas.

“What we’re seeing is not one perfect template, but the transformation in three areas: information technology infrastructure, the operating model of IT and then what you want to do with your applications; those things become really critical. You think about the projects that are probably pretty consistent across every single industry today,” Roche said.

These three aspects of best practices span multiple industries, including traditionally slower-moving ones, such as healthcare and financial technology, due to their confidentiality and legal requirements.

“You’re seeing those industries and some of the traditional customers taking an appropriate pace. That pace and sharing of best practices could start with modernization of the infrastructure. It could start with, ‘I want to change how I operate IT …’ It could start the transformation from a workforce standpoint. We’re pretty excited about where that’s going,” Roche concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s independent editorial coverage of Dell EMC World 2017. (* Disclosure: TheCUBE is a paid media partner for Dell EMC World. Neither Dell nor other sponsors have editorial influence on content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE