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Make the machine do it! Automating tedious tasks everyone hates
To overcome mistrust of artificial intelligence and machine learning, ServiceNow Inc. is training AI to perform simple processes — such as categorization — that are cumbersome and tedious for humans.
“We’ve put so much on humans to do for so long, because the technology wasn’t there to allow us to do it. Well, it’s time. It’s here now. And so we can take some of that burden away!” said Farrell Hough (pictured), general manager and vice president of information technology service management and product operations at ServiceNow.
Hough spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during this year’s ServiceNow Knowledge17 event in Orlando, Florida. They discussed Hough’s keynote speech at Knowledge17, added features in the new Jakarta release, and ServiceNow’s new developments in ITSM. (* Disclosure below.)
A fabulous time to be in IT
The big news for business management is the visualization of software assets. Reallocation of unused assets gives immediate savings, according to Hough. “You want to find your sourcing for your next IT project? It’s right there!” Hough said.
When asked about multicloud orchestration, she responded that ServiceNow is focused on creating flexibility for customers. “We will start to make it happen where you can orchestrate across different clouds regardless of what they look like,” she said. “This is the best time to be in IT. It’s fabulous!”
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
Photo: SiliconANGLE
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