From the neat technology solving real problems file – Denver-based Dizzion announced this week that they are now delivering their cloud-enabled desktop service to the global customer care company TELUS International.  TELUS international has call center agents all over the world, so this is a great story that has enabled the company to have a workforce that is securely able to work from anywhere in a controlled, consistent fashion.

Dizzion today announced it is providing TELUS International, a global customer care outsourcing organization, with its Cloud Delivered Desktops. Dizzion’s Cloud Delivered Desktops will support a significant portion of TELUS International’s contact center agents by giving them access to virtual, highly secure desktops throughout its global call center operations.

TELUS International employees act as customer service agents for some of the most respected global brands in the high tech, financial services, telecommunications, utilities, and consumer goods industries. With Dizzon’s Cloud Delivered Desktops, TELUS international can enhance both agent productivity and client security through the ability to easily access applications and increase processing power and file storage in the cloud.

Strategically, the product that Dizzion has answers many desktop IT concerns for businesses small and large.  By simplifying objectives like VDI, remote access, BYOD, desktop management and security, Dizzion’s cloud-delivered desktop service delivers immediate, scalable tactical desktop advantages to the organization.  One of the biggest looming threats of the year is the retirement of Windows XP in the enterprise.  Millions of Windows XP systems still exist in the wild for a variety of reasons and Dizzion’s rapid deployment can also make leaving that platform a rapid operation.  The company can even bring architecture on site for specialized geo-location purposes, security and compliance purposes or in high-demand situations in what amounts to a hybrid configuration that is flexible to an organization’s needs.

“Dizzion is already adding tremendous productivity gains to our business. By enabling our agents to log in to their cloud-based accounts with all data secured in a centralized data center, we reduce long boot-up and log-in times as well as address any client security concerns with storing data on physical desktops,” said Michael Ringman, vice-president of IT at TELUS International. “Since using Dizzion’s cloud-enabled desktops, we’ve already calculated five minutes of net new productivity time per agent. In the extremely metrics-driven contact center industry, this represents huge gains for our clients. We look forward to expanding our strategic partnership with Dizzion, including more ways to leverage the cloud for the benefit of our employees and clients.”

“We are pleased to be working with TELUS International, assisting them in delivering a unified and secure desktop solution,” said Steve Prather, Dizzion Chief Executive Officer. “It’s a win for both TELUS International agents and clients. Not only does The Cloud Delivered Desktop from Dizzion enhance their agents’ capabilities to provide responsive and efficient customer care, it also enables TELUS International clients to locate their customer service programs in any location without having to buy or upgrade legacy equipment and applications.”

Dizzion is one of the great emerging companies coming out of the Denver and Rockies range.  While many companies wrestle with VDI costs and deployment, by making their infrastructure cloud-based and easy to implement, Dizzion’s service is formulated on great service, cutting-edge technologies and specialized engineering architects.

Quote – Dizzion press release
photo credit: kennymatic via photopin cc