Salesforce to introduce Chatter 2 at the Oracle OpenWorld 2010
Chatter, a collaboration application for enterprise to connect and share information securely with people at work in real-time, was released by Salesforce last year. Just three months ago, a Facebook-like collaboration tool was designed to work with it. Seeing that Salesforce customers are positively embracing the updates, Chatter 2 is being launched formally at the Oracle OpenWorld 2010 in San Francisco (see our live coverage of events here).
The productivity benefits of Chatter 2 reach are far-reaching as a cloud-based business tool compared to your traditional CRM features. It reduces the time and effort exerted on sending e-mails every time an update of a document is made. With Chatter, employees will automatically be updated should there be changes on files they choose to follow. It is expected to be available to users within two months.
Feeds, profiles and the “following” feature sprung out of Facebook and Twitter formats, a fact not denied by Salesforce. But to separate it from your other social media networks, Chatter 2 is built and modified to effectively work with business. Cited below are some of the features of Chatter 2:
* Filters: Allows workers to filter the feed by groups, people and records they follow fir quick access.
* Topics: Think Twitter hashtags and the ability to follow the posts and comments related to a particular topic.
* Recommendations: Algorithms are smart enough to make recommendations about colleagues to follow or groups to join, based on common connections such as management hierarchy.
* Desktop: An Adobe Air desktop client allows for pop-up alerts from the Chatter feed without keeping a browser open.
* Analytics: Admins have the tools to create reports and dashboards on Chatter usage.
* Files: Employees can drag-and-drop files – from documents and presentations to photos and other media files – directly into Chatter.
* Search: A toolbar that scans feeds, files, updates or comments in real time for an update.
* E-mail digest: Been away for the day? A daily or weekly update will provide users with a recap of the latest posts from their feeds.
* Chatter Central: a new Chatter home page where users can find all of the Chatter related information they need.
Upgrade to Chatter 2 will be free. If you want to use Chatter collaboration tools minus the Salesforce tools, you can obtain a license at $15 per month per user.
Since you’re here …
… We’d like to tell you about our mission and how you can help us fulfill it. SiliconANGLE Media Inc.’s business model is based on the intrinsic value of the content, not advertising. Unlike many online publications, we don’t have a paywall or run banner advertising, because we want to keep our journalism open, without influence or the need to chase traffic.The journalism, reporting and commentary on SiliconANGLE — along with live, unscripted video from our Silicon Valley studio and globe-trotting video teams at theCUBE — take a lot of hard work, time and money. Keeping the quality high requires the support of sponsors who are aligned with our vision of ad-free journalism content.
If you like the reporting, video interviews and other ad-free content here, please take a moment to check out a sample of the video content supported by our sponsors, tweet your support, and keep coming back to SiliconANGLE.
