On-prem, hybrid cloud, cloud-native, built-in, or as-a-service — it seems like the options for IT professionals are expanding daily. The more choices you have, the better able you are to customize infrastructure to meet your needs, so there’s no downside, right?

Well, yeah, except when you have to take inventory of the performance and health of all of these bits and pieces of IT scattered throughout the Universe. It would be nice to have all that information in one place.

Mary Cay Kosten, SVP of Customer Service at EMC, said EMC has introduced a new dashboard manager called MyService360 to give customers quick access to intelligence about all of their IT. “They really are challenged in managing not just the complexity, but the assets they have in their environment,” Kosten told Stu Miniman (@stu) and Brian Gracely (@bgracely), cohosts of theCUBE, from the SiliconANGLE Media team.

She said MyService360 lets them see all their different EMC assets and contracts in one place, as well as diagnose health and risk levels present.

Instant data-fication

Rob Koper, senior storage consultant at Open Line Managed Services, also joined in on the interview. He told Miniman and Gracely that he uses the dashboard to get instant information on hist company’s IT, as well as locate data quickly.

“What I particularly like about it is that you can finally drill down to individual service items in, for example, a service request,” he said. In the past, he said, the same processes could require a lot of sifting and consume precious operating hours. Now “the data is there. I just click on MySevice360 and see it live,” he said.

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of EMC World 2016.

Photo by SiliconANGLE