The IT universe is endlessly expanding, and it shows no sign of slowing down. If you want to compete in the economy of today and tomorrow, you have to utilize Big Data, you have to go hybrid, you have to use DevOps. The list goes on. And this endless growth has its corollary in the demand for a smaller set of tools to manage it all.

“In order for us to excel in what customers want, which is that single point of contact, you have to have people who participate in the same ecosystem,” said Chris Orr, VP of Support Strategy and Managed Services at Epicor Software Corp. Orr told Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, this necessitates a change in the way IT delivers services and solutions — or at least the way IT is consumed.

He said that ServiceNow, Inc.’s major draw — for his own company and others — is workflow management, which he sees as an untapped market. He added that workflow also underlies finance and project management services. “As ServiceNow becomes a bigger market-maker, you will see the other two environments encroach on that space.”

Playing among the three estates

Host Vellante touched on the topic of the three great estates — Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and ServiceNow. Orr said Epicor provides ERP solutions to companies but also uses CRM and ServiceNow in its own operations.

“We want to do more than just answer a question,” he said. “We want to deliver a customer experience that’s well beyond what I think we can accomplish with CRM-based technology.”

Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.

Photo by SiliconANGLE