Can better service management turn a days-long task into a two-minute task? | #Know16
“Integration” has been a buzz word at the Knowledge16 conference. How are companies integrating their processes with ServiceNow, and what sort of magic is resulting? We spoke with one customer about what ServiceNow, Inc. has done for his company’s HR department.
Kris Wenzel, SQL server consultant for Essential SQL and database manager at Yazaki North America, said his company has built integrations between HR and ServiceNow to automate turnover and onboarding of new employees.
He told Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), cohosts of theCUBE, from the SiliconANGLE Media team, that the decision has drastically altered the time it takes to set up new work accounts. “In the past, it would maybe take three or four days real time to get an account created, and now if a person is officially hired on a Thursday, they’ll have all their accounts set up,” Wenzel said. He added that the actual time to setup the account is about two to four minutes.
Time is money
Vellante asked Wenzel what they now do with all the time they saved on setting up accounts. Wenzel answered, “Actually, we’re growing, so our issue is always, ‘How do we support our internal organization as we grow with the same costs?’ So we’re also under pressure to remain competitive that way.”
Of ServceNow’s performance on its customer-facing applications, Wenzel said, “I’ve gotten some good feedback.”
Watch the full interview below, and be sure to check out more of SiliconANGLE and theCUBE’s coverage of ServiceNow Knowledge16.
Photo by SiliconANGLE
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