As more business operations are transformed into digital processes, the platform upon which they are built needs to aggregate all sources of data into a single access point to ensure a seamless experience. As a ServiceNow Inc. global strategic partner, Accenture PLC is helping enterprises better handle their digital transformations with the company’s recent deployments and acquisitions aimed at enhancing its service management solutions for ServiceNow, a cloud-based workflow and automation system. The main goal: Go into information technology departments and beyond.

“There aren’t many organizations in a business that understand their underlying technology better than IT, so it makes sense that they understand the blueprint. … The reality is a CIO [chief information officer] is a digital officer, and they need to be working in the context of digitizing everything,” said Jason Wojahn (pictured, left), managing director, global ServiceNow platform lead, at Accenture. 

Wojahn spoke with Dave Vellante (@dvellante) and Jeff Frick (@JeffFrick), co-hosts of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, during year’s ServiceNow Knowledge17 event in Orlando, Florida. (* Disclosure below.)

Catalyzing the digital transformation

Starting in the IT department, ServiceNow is able to extend its workflow expertise and leverage the single data repository of its platform to manage nearly all other aspects of business operations, according to Wojahn.

“We’re creating an entire conversation across the platforms. We’re going to have an industry lens to the ITSM [IT service management] conversation, but we’re going to bring more to that. We’re going to bring the integration stack, the custom app stack, the configured app stack and of course bring those ‘outside of IT’ apps to that as well,” Wojahn said.

Wojahn described ServiceNow’s new Catalyst initiative that spurs growth to other verticals by allowing custom solutions to be built on top of ServiceNow’s core platform. Accenture was one of three partners to take part in the Catalyst program early on. “Ours is focused on the financial sector, which we have found to be a high-growth area on the platform. But we also have a significant amount of domain intellectual property that was easy for us to aggregate,” Wojahn concluded.

Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of ServiceNow Knowledge17. (* Disclosure: ServiceNow Inc. sponsored this Knowledge17 segment on SiliconANGLE Media’s theCUBE. Neither ServiceNow nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)

Photo: SiliconANGLE