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Accenture leverages ServiceNow in its client software toolbox
Accenture LLP is one of only five companies to be named a Global Strategic Partner with ServiceNow Inc. That designation took on added meaning last month when the professional services firm was recognized as the overall leader in a report that evaluated the partner ecosystem of software as a service providers.
“ServiceNow is a very strategic tool at Accenture,” said Jason Wojahn (pictured), managing director, global ServiceNow platform lead, at Accenture. “We’re seeing more clients where they have comprehensive relationships with Accenture bringing ServiceNow to bear in the conversation. They’re using it as an overarching capability to help get things done better.”
Wojahn spoke with Dave Vellante (@dvellante) and Rebecca Knight (@knightrm), co-hosts of theCUBE, SiliconANGLE Media’s mobile livestreaming studio, at ServiceNow Knowledge 2018 in Las Vegas, Nevada. They discussed Accenture’s lengthy involvement with ServiceNow, the company’s evolution through the leadership of three chief executives, and enterprise trends in platform consolidation. (* Disclosure below.)
Three CEOs guided company’s growth
Accenture’s deep role was previously reinforced last year when the firm became an early partner in ServiceNow’s Catalyst initiative to generate new growth in vertical markets by building custom solutions on top of the company’s core platform. The Accenture executive has witnessed the SaaS provider’s evolution, going back to the company’s founding by Fred Luddy in 2004, followed by the naming of Frank Slootman as CEO in 2011.
“You saw them getting IPO ready and really ruggedizing their commercial selling capabilities and delivery methodologies,” Wojahn said. “With [current CEO] John Donahoe, you see the third surge. You see every global system integrator on the planet wanting to do something with ServiceNow.”
As Accenture works with clients across a wide range of industries, the firm is also observing information technology trends, such as a need to consolidate services for improved infrastructure efficiency and cost-effectiveness.
“You see a lot of consolidation that ServiceNow is doing to round out their capabilities as a platform,” Wojahn noted. “That’s terribly important. It’s how people want to consume technology right now.”
Watch the complete video interview below, and be sure to check out more of SiliconANGLE’s and theCUBE’s coverage of the ServiceNow Knowledge 2018 event. (* Disclosure: TheCUBE is a paid media partner for ServiceNow Knowledge 2018. Neither ServiceNow Inc., the event sponsor, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.)
Photo: SiliconANGLE
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