There’s been high expectations for data becoming the rocket fuel of a new economy, with words like artificial intelligence, blockchain and machine learning tossed about like fortune-cookie promises heralding a gilded digital future. Now that these emerging technologies are reaching the mainstream, businesses are able to unlock the potential in their existing data vaults. “For years, there’s been this hype about ...

If positive customer relationships are the ultimate prize, what better way to win loyalty than to identify untapped value and predict financial failures? Dell Technologies Inc.’s chief customer office hopes to revolutionize the customer experience with fresh services for operations analytics. “We’ve got this power of big data sitting right in front of us, with [a] chief customer office ...

As Google Cloud transforms its infrastructure offerings with a pivot into enterprise, Nutanix Inc. is translating its enterprise experience into cloud services. Together, they are helping businesses streamline the move to hybrid cloud. “Nutanix is largely redefining what [information technology] looks like on-premise. We believe we’re doing that in cloud, and [we both] really just want to eliminate the impedance between on-premises ...

Eighty-nine percent of respondents in the 2017 CIO WaterCoolers’ annual “IT Service Management Survey” view ITSM as a value to their business, with 48 percent using it to improve service quality and 35 percent in support of customer experience. But there is a hidden dark side where legacy IT service management systems lurk, waiting to trip ...

The digital revolution isn’t a future probability; the change is already impacting millions of workers around the world. As businesses implement new technology, an unforeseen side effect has been the metamorphosis of workplace culture. “We’re driving digital transformation for our clients and within our own business, and it’s equal parts technology, talent and change, and so you have to ...

Great customer service is like a marriage: It involves long-term commitment, mutual trust, and a willingness to actively listen and understand the other person’s perspective. “We build technology in service of people. We act as one in service of our customers, because we know that in turn our customers are serving their employees, their partners, ...

Open source has upended the secluded lives of the classic software engineer, with introverts now required to interact even more with the community as part of the job becomes increasingly people orientated. “People think of [open source] as a software development methodology, and it is. But fundamentally it’s a social phenomenon. … [The] social aspect of ...

There’s a chasm between the industry professionals who know cloud and companies who are just starting to understand how cloud-native technologies can revolutionize their businesses. Container orchestration might be old news to those inside the tech bubble, but the rest of the world is rushing to catch up. “Kubernetes has become a really big part of the [cloud ...

Kubernetes is bringing container orchestration to the masses as an open-source platform, but such rapid expansion can be dangerous. How can the community remain stable as the cloud-native wave roars across the Atlantic and engulfs the world? “What is incredibly important is to see the mistakes that have been made in the past so that people don’t repeat them,” ...

The future was on display at IFS World in Atlanta, Georgia, this week, where an innovation area displayed current and predicted technology in an end-to-end, autonomous business scenario. Staying ahead of the curve by innovating solutions for problems before they occur is modus operandi at enterprise software company IFS, which has already integrated artificial intelligence and machine ...