R. Danes
Latest from R. Danes
Digital transformation: Unpacking an overloaded term | #SAPPHIRENOW
“Digital transformation” is a term on everyone’s minds in Silicon Valley lately. We are all at some phase or another in this transformation. But what if you are a startup? Do you need to “transform” in the same way a legacy company does? What does the transformation mean for companies starting at different points? Prakash ...
Are the giants of IT taking ‘coopetition’ to a new level? | #SAPPHIRENOW
This year’s SAP SapphireNow event was a star-studded affair — the giants of IT gathered to look into the future of SAP and its partners. Fortunately, the result was not the clash of egos one might expect, but rather a fusing of plans and visions for transforming the enterprise. Anil Saboo, VP of business development at SAP SE, ...
The IT-developer shakeup: The new back-end, front-end role reversal | #Know16
“What would you do for a developer?” could be the name of a parlor game for enterprise managers. Hypothetical answers might be, “Crawl through broken glass,” “Swim with sharks” and “eat a diet of snails and snake blood for a month.” Such is the market for highly skilled developers. So when a company is able ...
A team sport: Customer service for the future | #Know16
The word on the street for a while has been that customer service is broken. Every company will have to become an IT company to survive, and they will need support that goes well beyond the familiar call center experience. How are IT providers going to serve the rapidly expanding needs of their customers? Abhijit ...
On the same page: How transparency improves service | #Know16
In the traditional hierarchical structure of an organization, much time is consumed going and asking superiors questions and waiting for their answers. How much more efficient could you be if all your employees had the same knowledge as the boss and the boss always knew exactly what was happening in the trenches? Dan Hedstrom, VP ...
Less is more: Improving your IT by getting rid of stuff | #Know16
Getting the strongest, fastest, best IT for your business is all about adding hot new software, services, and clouds, right? Well, until you have a glut of applications and processes slowing you down. Then, it’s time to slim down and start getting rid of stuff to improve performance and cut time consumption. Dave Schecklman, SVP ...
Security with a brain: The difference between responding quick and responding smart | #Know16
Security teams and the bad guys that would best them are the Hatfields and McCoys of IT. As fast as security specialists come up with new protections, the hackers and bots are trailing right behind with new ways to penetrate them. Accepting their occurrence as more or less perennial, teams now focus on responding smarter ...
Can better service management turn a days-long task into a two-minute task? | #Know16
“Integration” has been a buzz word at the Knowledge16 conference. How are companies integrating their processes with ServiceNow, and what sort of magic is resulting? We spoke with one customer about what ServiceNow, Inc. has done for his company’s HR department. Kris Wenzel, SQL server consultant for Essential SQL and database manager at Yazaki North ...
No development team? Custom workflows may be the answer | #Know16
It’s said again and again these days that every company will have to become an IT company — not great news for those already struggling to pay salaries. Luckily, there are ways you can kick the IT you have up a notch without adding a whole team of developers. Darrel Popowich, VP of IT at ...
Get ready for the next IT goldrush: The new workflow management market | #Know16
The IT universe is endlessly expanding, and it shows no sign of slowing down. If you want to compete in the economy of today and tomorrow, you have to utilize Big Data, you have to go hybrid, you have to use DevOps. The list goes on. And this endless growth has its corollary in the ...
