R. Danes
Latest from R. Danes
New tagline for ServiceNow: ‘Providers hate us’ | #Know16
According to the customer stories from the Knowledge16 conference, the ServiceNow platform is simplifying the IT operations for a diverse range of companies. These businesses are making one thing clear: They would find it difficult to do their day-to-day jobs if it weren’t for ServiceNow, Inc. pulling things together. For companies that do a lot ...
Coding for a cause: This year’s ServiceNow Hackathon winners | #Know16
There’s a meme these days that casts coders and programmers as brazen careerists, sending San Francisco’s rents through the roof and driving around in Teslas with “DISRUPT” on the license plates. We can’t vouch for the general truth or falsehood of the stereotype, but we can point to one team of developers who pose a ...
What AI means today: Crunching numbers out; reading words in | #Know16
Most people understand data analytics as a boring sort of mathematics task where vast sets of numbers and statistics are deconstructed and put together again to provide an educated guess about consumer behavior. But if we want to get to the level of smart, precise decision making, we need to be able to parse the ...
Will this app give mom and pop shops equal footing with you-know-who? | #SAPPHIRENOW
Consumers love eCommerce; every year the number of purchases made online continues to grow, and many even prefer online shopping to shopping in the real world. But there is one group of people who are not 100 percent in love with this trend: owners of small physical shops. They have been hungry for a tool ...
Is it time to burst the cloud bubble? | #Know16
Cloud has been a hot word in IT for the past few years. If you’re a legacy company looking to stay relevant, add a cloud service. If you’re a startup, boast about your bleeding-edge, cloud-native infrastructure. If you’re an enterprise, surely you’re next profitable move involves a cloud service. But is it time to take ...
Can ServiceNow give the best in security a run for their money? | #Know16
With the growing size and complexity of IT comes growing risks of security breaches. Many are now saying it’s not a matter if you are breached, but when, so the task is to learn how to manage the breaches as they arise. Bart Murphy, CIO and CTO of CareWorks Family of Companies, said that the “when, ...
Pull it together: Is IT all over the place costing you time and money? | #Know16
The world of IT is expanding faster than ever; off-prem and hybrid cloud trends are driving a lot of it, as are DevOps and Software-as-a-Service. While the array of options is great for customizing, many find themselves wondering how many more IT products and services they can manage to keep track of. This is why ...
The proof in the pudding: Customers sound off about ServiceNow | #Know16
The true measure of a company isn’t in the press releases or marketing spin its employees issue from behind their desks. If you want to know what a product or service is delivering in the real world, you need to hit the streets and ask paying customers if they’re getting their money’s worth. Luckily, theCUBE, from the SiliconANGLE ...
Desk is a four letter word: The new service management philosophy | #Know16
What comes to mind when you hear the words “service management?” If it’s an 800 number you dial to get to a help desk, Frank Slootman, president and CEO of ServiceNow, Inc., has news for you: “Desk is a four letter word.” According to Dave Vellante (@dvellante), cohost of theCUBE, from the SiliconANGLE Media team, Slootman once uttered ...
Trimming the fat: Do you know what your applications are costing you? | #Know16
Everyone wants to build a killer application these days, something so convenient and seductive to their customers that they’ll forget all about the competition. With DevOps, containers, and all the as-a-service-software, more and more folks are becoming amateur application developers. This may sound great, but the reality, according to Laurence Dudson, product portfolio lead at ...
