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Why successful customer service is about more than engagement

APPS By JOHN BALL5 YEARS AGO

One of the most ubiquitous developments in the customer service business over the past decade is the growth in the number of ways that customers can engage with a company when they have an issue. From customer contact centers and websites to …

UiPath expands limits of robotic process automation for enterprises craving greater efficiency

AI By JASON BLOOMBERG5 YEARS AGO

Robotic process automation, or RPA for short, burst onto the enterprise tech landscape a handful of years ago, promising to replace humans with robots or “bots” – scripts that automate human interactions with a user interface or application programming interface. In spite …

IT leaders: Here’s how you should navigate the growing cloud market

CLOUD By SID NAG5 YEARS AGO

Most organizations agree that they cannot continue “business as usual” in the post-pandemic era. The buying patterns for cloud services are no exception. In the past, cloud models drove use cases, but today the opposite is true: Use cases are driving the …

The big three innovations transforming cloud security

SECURITY By TOM CROLL5 YEARS AGO

As cloud infrastructure and platform services proliferate in enterprise environments, confidence in the security of the cloud continues to grow, and “cloud-first” strategies are now common even among risk-averse organizations. Yet in many cases, organizations still face a lack of necessary skills …

2021, COVID-19 and the internet: a look at what’s next for our networks

INFRA By KIREETI KOMPELLA5 YEARS AGO

As the world starts to reopen and organizations develop their return-to-work plans, it’s difficult to imagine how we would have navigated our way through this global pandemic without the internet. We live in an era that is more connected than ever before, …

Scaring up enterprise cybersecurity innovation at a pandemic-constrained Black Hat

SECURITY By JASON BLOOMBERG5 YEARS AGO

The cybersecurity conference Black Hat roared back to Las Vegas last week in spite of a renewed mask mandate and a virtual event alternative. My mission: Uncover what’s next in the world of enterprise cybersecurity. I spoke to a handful of promising …

The 2021 tech spending boom: Cyber, cloud, hybrid work and data will drive 8% IT budget growth

CLOUD By DAVE VELLANTE WITH ERIK BRADLEY5 YEARS AGO

Every chief executive is figuring out the right balance for new hybrid business models. Regardless of the chosen approach, which will vary, technology executives understand they must accelerate digital and build resilience as well as optionality into their platforms. This is driving …

Three ways customers will dictate the future of the cloud

CLOUD By ED ANDERSON5 YEARS AGO

Traditionally, organizations have been forced to adapt their applications and operating processes to public cloud models in order to recognize the full benefits. This led to mixed results as legacy applications struggle to align fully to cloud models, particularly when using lift-and-shift …

Mobile World Congress highlights telco transformation

INFRA By DAVE VELLANTE WITH CHRIS LEWIS5 YEARS AGO

Mobile World Congress is on for 2021, and theCUBE will be there in Barcelona to let you know if it’s alive and well. So as we approach a delayed MWC, it’s appropriate to reflect on the state of the telecommunications industry. Let’s …

The post-COVID world of work: a people-centric approach to digital transformation

POLICY By LARA CAIMI5 YEARS AGO

I used to commute over an hour each way, every day, before COVID. Like so many, lockdown left me with more time — more time to engage with my colleagues digitally, more time with my husband and kids, more time to walk, …

Guest Author

Latest from Guest Author

Why successful customer service is about more than engagement

UiPath expands limits of robotic process automation for enterprises craving greater efficiency

2021, COVID-19 and the internet: a look at what’s next for our networks

Scaring up enterprise cybersecurity innovation at a pandemic-constrained Black Hat

The post-COVID world of work: a people-centric approach to digital transformation

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