Jeff Nolan
Latest from Jeff Nolan
“…successful companies will be more like Dale Carnegie and less like Mad Men, listen first then sell.” Conversation is everywhere and there are so many clichés about conversation and business that it would be difficult to catalog them, but the truth still …
Paywalls: Just Plain Dumb
I don’t know how anyone could look at the traffic data coming out of Murdoch’s paywall initiative and not conclude that they are ill-advised and monumentally stupid. According to data from Experian Hitwise, which charts Internet traffic, visits to The Times of …
Semantic Debating: Measuring “Popularity” in Communities
Judging by the online reviews none of these movies should be considered “popular new releases” but I had to ponder this a little more before arriving at the critical framing question, which is what is the nature of popularity? The answer to …
Adding Chat to CRM Software != SocialCRM
I was talking with a friend who works for an unnamed big enterprise software company, here’s how the conversation went: ME: Hey, so what new stuff are you guys working on? HIM: Not a lot, so-and-so wants to build a social CRM …
Nokia is Losing Fanboys
In a word Symbian sucks. It’s spectacular in it’s suckiness, so much so that even the most public of fanboys are abandoning them. I can’t continue to support a manufacturer who puts out such craptastic ‘flagships’ as the N97, and who expects …
Journolist, Confidentiality, and Pageviews: Authenticity and Privacy
Last week there was a minor scandal involving the Washington Post and a blogger on their payroll who was covering conservative political issues for the Post. The short short version of the story is that the blogger, Dave Weigel, resigned after inappropriate …
How Important is Brightness
I read this and thought about the industry I have called home for 21 years: Mr. Katz was echoing Feynman’s thought when he pointed out: “And yet, brightness has become its own virtue. We’re impressed by candidates who appear ‘bright.’ I think …
Authenticity Goes a Long Way in Customer Relations
I buy kitchen stuff from an online store on Amazon that, I think, is run by a woman out of her home. Whenever I get the stuff I order I curse the manner in which it is packed because I have to …
Microsoft: Making Things Unnecessarily Hard with Windows Live.
Like a lot of people I paid attention when Microsoft updated Hotmail and declared war on Gmail. That’s a bold move and to pull it off they must be confident that the features they are delivering really are transformative… but having done …
Automotive MalWare, There’s An App for That
The University of Washington released an interesting, as well as lengthy and detailed, report about the security of automotive electronics, more precisely the lack of security. I would encourage you to read the report in full, it’s pretty eye opening. The key …