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Jeff Nolan

My name is Jeff Nolan and I write Venture Chronicles. What started, in 2002, as a simple initiative to understand this thing called “blogs” that I kept hearing about has evolved into something much more significant.

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About Venture Chronicles

About Venture Chronicles

My name is Jeff Nolan and I write Venture Chronicles. What started, in 2002, as a simple initiative to understand this thing called “blogs” that I kept hearing about has evolved into something much more significant.

Along the way to becoming a bona fide blogger I started to understand the implications of user generated content. At the time I was a venture capitalist for SAP, the enterprise software company, and in my travels in the enterprise software market it became evident that blogging would be a powerful communication channel for enterprises to use, what we now call social media, and a powerful information collection mechanism for bottom up corporate intelligence. Combined with search technology, social networking software, and wikis, I was witnessing the inception of an entirely new generation of knowledge management software.

I am currently the VP Product Marketing for Get Satisfaction, the simple and effective way to build online communities that enable productive conversations between companies and their customers. Over 50,000 companies use Get Satisfaction to create a social support experience, build better products, realize SEO benefits, and take advantage of brand loyalty behaviors that results in strong word of mouth marketing experiences in the market.

I can be reached at jnolan-at-gmail-dot-com.


Latest from Jeff Nolan

The Sociolconomy: Less like Mad Men, More like Dale Carnegie

“…successful companies will be more like Dale Carnegie and less like Mad Men, listen first then sell.” Conversation is everywhere and there are so many clichés about conversation and business that it would be difficult to catalog them, but the truth still …

Paywalls: Just Plain Dumb

I don’t know how anyone could look at the traffic data coming out of Murdoch’s paywall initiative and not conclude that they are ill-advised and monumentally stupid. According to data from Experian Hitwise, which charts Internet traffic, visits to The Times of …

Adding Chat to CRM Software != SocialCRM

I was talking with a friend who works for an unnamed big enterprise software company, here’s how the conversation went: ME: Hey, so what new stuff are you guys working on? HIM: Not a lot, so-and-so wants to build a social CRM …

Nokia is Losing Fanboys

In a word Symbian sucks. It’s spectacular in it’s suckiness, so much so that even the most public of fanboys are abandoning them. I can’t continue to support a manufacturer who puts out such craptastic ‘flagships’ as the N97, and who expects …

How Important is Brightness

I read this and thought about the industry I have called home for 21 years: Mr. Katz was echoing Feynman’s thought when he pointed out: “And yet, brightness has become its own virtue. We’re impressed by candidates who appear ‘bright.’ I think …

Automotive MalWare, There’s An App for That

The University of Washington released an interesting, as well as lengthy and detailed, report about the security of automotive electronics, more precisely the lack of security. I would encourage you to read the report in full, it’s pretty eye opening. The key …

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