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Zeus Kerravala

Zeus Kerravala is a principal analyst at ZK Research, a division of Kerravala Consulting.

Latest from Zeus Kerravala

NiCE-Snowflake partnership addresses a significant AI customer pain point

AI By ZEUS KERRAVALA1 YEAR AGO

One of the major announcements at contact-center-as-a-service leader NiCE Ltd.‘s Interactions user event in Las Vegas last week was a partnership with Snowflake Inc., the cloud-based data warehousing company. This might seem like a strange partnership as typical partners for contact center vendors include customer …

Key takeaways from Cisco Live 2025

INFRA By ZEUS KERRAVALA1 YEAR AGO

Jeetu Patel, Cisco Systems Inc.‘s president and chief product officer, told me before last week’s annual user event that it would be “the most consequential Cisco Live of the past decade and perhaps longer.” There were a few reasons for Patel’s bullishness. The first …

Talkdesk leans into AI for customer experience automation

AI By ZEUS KERRAVALA1 YEAR AGO

Customer Contact Week, being held in Las Vegas, is where customer experience vendors gather to show off the latest and greatest innovation. This year’s show is particularly interesting as artificial intelligence is now in full swing with all vendors that work in …

Fabrix.ai brings fresh take on agentic AI operational intelligence

AI By ZEUS KERRAVALA1 YEAR AGO

Fabrix.ai Inc., previously known as CloudFabrix, has evolved from focusing on providing a data-driven artificial intelligence operations platform to now offering an agentic platform for information technology operations. The Fabrix.ai platform delivers a purpose-built agentic AI operational intelligence platform that enables enterprise …

Five takeaways from IBM Think 2025

AI By ZEUS KERRAVALA1 YEAR AGO

As IBM Corp.‘s client and partner event, Think 2025, wrapped up last week in Boston, to no one’s surprise the primary theme of the event to no one’s surprise was artificial intelligence — but there were several other related topics, such as …

Thoughts from Cisco’s third-quarter earnings results

INFRA By ZEUS KERRAVALA1 YEAR AGO

Networking giant Cisco Systems Inc. announced a solid third quarter Wednesday, posting a beat and raise. Here are my top five thoughts from this quarter. Artificial intelligence revenue is gaining momentum. On the call Cisco noted $600 million in AI product orders, blowing by …

Riverbed goes back to the future with a renewed focus on acceleration

INFRA By ZEUS KERRAVALA1 YEAR AGO

Riverbed Technology LLC Tuesday kicked off its 23rd anniversary with the biggest product launch in almost a decade. The company that pioneered wide-area network optimization introduced major enhancements to its acceleration technology to help enterprises manage the explosive growth of data and artificial …

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