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Zeus Kerravala

Zeus Kerravala is a principal analyst at ZK Research, a division of Kerravala Consulting.


Latest from Zeus Kerravala

Mitel brings AI to its multicloud contact experience offering

Communications provider Mitel Networks Corp. today is rolling out a new artificial intelligence-powered customer experience platform to help businesses optimize customer interactions by integrating with existing communication tools. Launching in the spring of 2025, Mitel CX is part of the company’s broader …

Dubai Police taps Avaya for its AI-based virtual assistant

Artificial intelligence was a big topic this year at GITEX Global 2024. As the world’s largest tech event got underway in Dubai, Avaya LLC announced it would implement an AI-based virtual assistant for Dubai Police. One of the things I like about GITEX is …

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