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Zeus Kerravala

Zeus Kerravala is a principal analyst at ZK Research, a division of Kerravala Consulting.


Latest from Zeus Kerravala

Avaya taps industry vet Alan Masarek as new CEO

Communications systems provider Avaya Holdings Corp. today named Alan Masarek its next president and chief executive. Masarek will join the company on Aug. 1, succeeding Jim Chirico, who will also resign his position on the board. Chirico has been with Avaya for 15 …

Dialpad rolls out AI-infused customer satisfaction scoring

It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator. Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that …

New Zscaler report finds ransomware continues to run amok

Ransomware attacks have grown by 80% year-over-year, as they continue to evolve in tactics and scope. The findings come from Zscaler Inc.’s newly released ThreatLabz 2022 Ransomware Report, which uncovered a record number of attacks that have increased both in volume and …

F5 launches distributed cloud services platform

F5 Inc., a leader in application delivery controllers, today announced its new software-as-a-service Distributed Cloud Services platform. The new solution is the coming together of several acquisitions, including Volterra and Shape Security. Network functions include cloud load balancing, multicloud networking, cloud-native edge …

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