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The Customer-Centric Approach of Samsung’s Social Media Strategists

By socialnerdia Nov 6, 2009

Samsung is one of the most admired companies in the world. With a roster of high-quality HDTVs, smartphones, and cameras, it is not surprising that the company’s products speak for themselves, but there is…

Why You Should Care about Google Wave [eComm]

By Nov 6, 2009

Lars Rasmussen and Stephanie Hannon kindly presented at the debut European version of the Emerging Communications Conference & Awards last week. The 1080P HD footage of the entire event has been physically sent back…

Psychoanalyzing Jack Dorsey’s Hallucinations of Profit

By Art Lindsey III Nov 5, 2009

A lot of people accuse me of hating social media. I think that myself sometimes, but I myself don’t even know if that is necessarily true. I’ve been struggling for a long time…

A Memo regarding Corporate Social Media policies

By Chris Selland Nov 5, 2009

From: @TheManagementTeam To: @TheEmployees Subject: Corporate Social Media Policies It has come to management’s attention (we own your PCs, the network and the log files, remember?) that our employees are spending an increasingly large…

Apologies for the lack of updates – when…

By Nov 5, 2009

Apologies for the lack of updates – when the Editor’s machine goes down, all other work has a tendency to grind to a halt. If you’re interested in the trivial details of my crash,…

Why I Think Apple Should Switch to Sprint

By Anton Wahlman Nov 4, 2009

All the talk about Apple’s next U.S. iPhone carrier once the AT&T exclusivity expires appears focused on Verizon Wireless. There are some good reasons for this: VZW has the reputation of having the best…

Blekko and The Google Killer Jinx

By John Furrier Nov 4, 2009

The worst thing that any startup can do is say that they are a Google killer. It is natural for Rich Skrenta the founder of Blekko – a search engine – messaging the opposite.…

Amazon’s Twitter Sharing Utility is Smart Business, but Is It Legal? [FTC Violations]

By Nov 4, 2009

I noticed late last night a post from MG Siegler regarding the new social initiative from Amazon, in which they’re adding the ability for surfers and users of the website to tweet out a…

Is GiffGaff’s MVNO at the Advent of Social Customer Service?

By socialnerdia Nov 4, 2009

People-powered. Those two words joined by a dash immediately remind me of Wikipedia. And Wikipedia might be the biggest inspiration for GiffGaff, a new MVNO in the UK running on the O2 network, that…

Trust assurance in open identity networks

By Nico Popp Nov 4, 2009

One of key challenges in federated authentication network is the establishment of trust between an identity provider (IDP or OP) and relying party websites (RP). In the real world, contractual agreements provide a simple…

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The Customer-Centric Approach of Samsung’s Social Media Strategists

Psychoanalyzing Jack Dorsey’s Hallucinations of Profit

Apologies for the lack of updates – when…

Why I Think Apple Should Switch to Sprint

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