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The Tipping Point and your Contact Center

By Paul Dunay Nov 4, 2009

Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know nine years later he would have set the stage for how many Contact Centers…

Are Business Plans Still Necessary?

By Mark Suster Nov 4, 2009

This is part of my ongoing series of posts and I need to file this one under both Raising Venture Capital and Startup Advice. I remember going to an Under the Radar conference in…

Introducing, the "Sister Twitter Account"

By Angela Connor Nov 3, 2009

I came across a press release today issued by Duke Energy, announcing it’s brand new twitter account. This new account, according to the release is the sister account for @DukeEnergyStorm which provides breaking news…

The New NET VXe Series Offers Many Compelling Solutions

By UCStrategies Group Nov 3, 2009

The new NET VXe Series Voice Switches are now generally available. The new VXe Series incorporates a number of enhancements, as described here in my October 2 preview article. The announcement headlines “Features to…

The Only Non-Negative Review of the TwitterPeek

By Nov 3, 2009

The new TwitterPeek is getting widely panned right now, including by my friends Kim LaCapria over at Inquisitr as well as fellow ANGLEr, Sean P. Aune. Sean posted on one of his blogs, StarterTech,…

Google’s Chanezon on HTML5

By Robert Scoble Nov 3, 2009

Patrick Chanezon, a developer advocate at Google, travels the world studying what developers are doing with the latest Web technologies. We interviewed Chanezon in the real Building 43, the main building at Google’s headquarters…

The Law of Social Media: The Movie

By Glenn Manishin Nov 3, 2009

This is a video clip from the panel on Law and Policy for Social Media which I moderated at last week’s 140 Characters Conference in Los Angeles. On the panel were Adrian T Dayton…

Turning Your Organization Inside Out

By Mark Suster Nov 3, 2009

This is part of my ongoing posts on Startup Advice. The world has changed much since I started my first company in 1999. As organizations we have become more open and I believe this…

Using VC Methodology a Good Method When Picking a Social Media Gameplan

By Daisy Whitney Nov 3, 2009

Advertisers and marketers can use the techniques of venture capitalists in evaluating new advertising platforms, technologies and tools, said online-advertising-executive-turned-venture capitalist Brian McAndrews of Madrona Venture Group at the recent iMedia Summit, as you’ll…

Kill The Conformity: Social Media Panelists Should Give More

By Angela Connor Nov 3, 2009

I’ve participated in quite a few social media panels in the last month or so and have enjoyed the process a great deal. But what has been most enjoyable for me is expressing different…

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The Tipping Point and your Contact Center

Are Business Plans Still Necessary?

The New NET VXe Series Offers Many Compelling Solutions

Turning Your Organization Inside Out

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