Angela Connor

After three years as Managing Editor of User-Generated Content at WRAL.com where Angela aunched the first online community, and grew it to more than 15,000 members, she moved on to a bigger, more challenging opportunity.

Today, she is the Vice President, Director of Social Media at Capstrat, identifying opportunities and developing strategies for top-notch clients.

Angela is also author of the book “18 Rules of Community Engagement: A Guide for Building Relationships and Connecting with Customers Online.”

Latest from Angela Connor

When a Facebook Status Update Goes Horribly Wrong

NEWS By ANGELA CONNOR15 YEARS AGO

How long does it take to anger a slew of fans on your own Facebook page? Let’s ask Nikon. A status update posted on their Facebook wall yesterday has garnered 1,677 likes; 1,233 shares and 3,008 comments. Numbers to die for in …

Who Will Be the First Social Sideline Reporter?

NEWS By ANGELA CONNOR15 YEARS AGO

When I see something smart, I just have to share it. And this move by the Phoenix Suns is just that…smart. The Phoenix Suns will become the first NBA team to hire what they call a Social Sideline Reporter. Now, I’m sure …

Be Smart About What You Post on LinkedIn

NEWS By ANGELA CONNOR15 YEARS AGO

It’s one thing to gripe on Twitter. People expect it. If it’s a customer service issue and you’re lucky – the right person from Company X will see it, work to resolve your issue, and you can move on. It’s a common …

Father’s Day, Facebook and T.G.I. Friday’s

NEWS By ANGELA CONNOR15 YEARS AGO

Talk about serving your audience on Facebook. Couple that with capitalizing on customer interests and an upcoming holiday and it’s hard to deny that T.G.I. Friday’s® has a winner on its hands with the new Buy a Beer App. As someone who …

The first rule of social communications: Keep emotions at bay

NEWS By ANGELA CONNOR16 YEARS AGO

If you learn anything about communicating across social channels in 2011, let it be this: Never write anything when you’re angry. I’ll take it one step further and add that you should never respond to any comments that bring out emotions you …

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