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Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

Cloud giants eye a potential windfall in AI at the network edge

CLOUD By PAUL GILLIN3 YEARS AGO

David Linthicum is enjoying a well-earned “I told you so.” Six years ago the chief cloud strategy officer at Deloitte Consulting LLP predicted that the then-fledgling edge computing market would create a significant growth opportunity for cloud computing giants. That went against …

Salesforce boosts field service support features

CLOUD By PAUL GILLIN3 YEARS AGO

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians. The artificial intelligence-powered features enable companies to implement customer self-booking capability through the channels of their …

Fauna’s new query language is custom-built for its serverless database

BIG DATA By PAUL GILLIN3 YEARS AGO

Serverless database developer Fauna Inc. today released a query language inspired by TypeScript along with new web and local development capabilities and a declarative database schema. The company says the language is optimized for use with its cloud-delivered document-relational database management system …

VMware tunes Tanzu app modernization suite for the multicloud

CLOUD By PAUL GILLIN3 YEARS AGO

VMware Inc. today announced enhanced multicloud deployment capabilities in a new version of its Tanzu application development platform. Tanzu is an application modernization toolkit that packages together components for building, deploying and managing applications that run in software containers coordinated by the …

AlmaLinux leader says Red Hat code crackdown isn’t a threat

APPS By PAUL GILLIN3 YEARS AGO

Red Hat Inc.’s announcement last month that it would impose restrictions on the availability of source code for its Red Hat Enterprise Linux operating system created a stir among developers and Linux users who have relied on no-cost alternatives AlmaLinux and Rocky …

Certinia adds more AI features into its services-as-a-business platform

AI By PAUL GILLIN3 YEARS AGO

Certinia Inc., the developer of a software platform for services delivery, today announced its Summer 2023 product release with new capabilities focused on streamlined resource management and productivity enhancement for accounting teams. The company, which was previously known as FinancialForce Inc., has …

Nutanix offers quick-start approach to AI development

AI By PAUL GILLIN3 YEARS AGO

Data center infrastructure supplier Nutanix Inc. today is jumping into the generative pre trained transformer fray with GPT-in-a-Box, which it describes as a toolkit for companies that are looking to jumpstart artificial intelligence and machine learning projects without risking their data or …

Dialpad integrates generative AI across its call center suite

AI By PAUL GILLIN3 YEARS AGO

Cloud communications provider Dialpad Inc. is continuing its aggressive rollout of artificial intelligence capabilities with today’s launch of DialpadGPT, which it describes as a domain-specific large language model that’s tailored to the needs of customer service, sales, and recruiting operations. The company said the …

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