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R. Danes

R. Danes is a senior writer for theCUBE, SiliconANGLE Media’s mobile livestreaming studio, who is based on the East Coast. Her fondness for old media and longform journalism converges with an interest in new media and digital content trends. Exploring digital disruption in the realm of publications, articles and writing led her to writing articles about digital disruption everywhere. Find R. Danes on Twitter @DanesRd.

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Latest from R. Danes

Rancher CEO on k3s: Kubernetes is the new Linux; you run it everywhere

INFRA By R. DANES7 YEARS AGO

Once, Kubernetes was just some geeky cloud-native project for orchestrating containers (a virtualized method for running distributed applications). Isn’t it funny how it’s worked its way into practically every tech conversation in just a few years? In fact, thanks to technologies that …

What will happen when CNCF connects all the Kubernetes dots?

INFRA By R. DANES7 YEARS AGO

Imagine it’s 2015, and the Cloud Native Computing Foundation just sprang into being. Had you contributed a project then, you’d probably now have mixed feelings about how Kubernetes — a platform for orchestrating containerized software applications — hogs the community’s attention. When …

CX leaders are crushing the competition — here’s how to be one of them

INFRA By R. DANES7 YEARS AGO

When inking routes through their digital-transformation maps, companies ought to ask: Where do they all lead? At least one end goal should be renovated customer experience. If digital-experience initiatives don’t ultimately help draw, gratify and hold customers, what are they good for? Probably …

Why the workload may dictate multicloud economics

INFRA By R. DANES7 YEARS AGO

Statements like “we run on AWS” and “we run on Google Cloud” are increasingly punctuated with commas instead of periods. Multicloud is dividing information-technology environments into checkerboards with legacy workloads here, cloud-native workloads there, and so on. This demands services that can …

Why does CX-ready survey data collect dust in most companies?

BIG DATA By R. DANES7 YEARS AGO

Look at the number of devices such as laptops, smartphones and tablets; social platforms — these have all become sources of consumer data. One would think companies could easily combine them into flawlessly tailored customer experiences. The reality is that not many of them …

The secret ingredient to stellar CX sitting on the office floor

POLICY By R. DANES7 YEARS AGO

Want to ensure customers are consistently satisfied with a brand or product? Get in touch with the employees who field those make-or-break service requests. Their available tools and methods are what leave smiles or scowls on customers’ faces. One route to customer …

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