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Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

Red Hat AI 3 targets production inference and agents

AI By PAUL GILLIN11 MONTHS AGO

IBM Corp. subsidiary Red Hat today announced Red Hat AI 3, calling it a major evolution of its hybrid cloud-native artificial intelligence that can power enterprise projects in production at scale. Red Hat AI 3 is designed to manage AI workloads that …

Informatica expands Oracle Cloud offerings to streamline AI development

AI By PAUL GILLIN11 MONTHS AGO

Informatica Inc. is expanding its collaboration with Oracle Corp. to encompass a new set of deployment options and integrations intended to accelerate artificial intelligence adoption on Oracle Cloud Infrastructure. The announcement includes four major elements. The Blueprint for Agentic AI on OCI …

Salesforce bets big on agents with platform overhaul

AI By PAUL GILLIN11 MONTHS AGO

Salesforce Inc. is going all-in on artificial intelligence agents with this week’s announcement of Agentforce 360, an enterprise-wide platform that infuses agents into nearly every application the company delivers. Salesforce calls the platform an attempt to reimagine how AI and humans work …

Salesforce aims to shake up IT service delivery with AI agents

AI By PAUL GILLIN11 MONTHS AGO

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” experience. The company is positioning Agentforce IT Service as an evolution from ticket-based information technology service …

Starburst aims AI-ready data platform at the ‘agentic workforce’

AI By PAUL GILLIN11 MONTHS AGO

Starburst Data Inc., maker of a distributed query engine built on the open-source Trino project, today introduced what it calls the industry’s first artificial intelligence-ready data platform designed for the “agentic workforce.” That’s an organizational model in which humans and AI agents …

Oracle NetSuite overhauls user experience, introduces AI-driven updates

AI By PAUL GILLIN11 MONTHS AGO

Oracle Corp.’s NetSuite subsidiary today announced a major overhaul of its cloud enterprise resource planning suite at its SuiteWorld conference, introducing NetSuite Next, a new version of the platform that embeds conversational artificial intelligence, agentic workflows, and natural language search. The company also …

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