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Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.


Latest from Paul Gillin

StarTree broadly enhances Apache Pinot-based analytics platform

StarTree Inc., a startup commercializing the open-source Apache Pinot real-time data analytics platform, is adding new observability and anomaly detection capabilities to its managed service along with vector search functionality for Pinot. Apache Pinot is an open-source, distributed, real-time analytics engine originally …

Sprinklr adds function-specific AI bots and enters customer survey market

Customer experience management software firm Sprinklr Inc. today announced a new generative artificial intelligence-driven “copilot” that can be used by multiple organizational functions. The company is also entering the customer feedback market with a generative AI-powered survey platform. Sprinklr Digital Twin is …

Informatica CEO sees no slowdown in cloud growth

Reports of Salesforce Inc.’s failed acquisition bid apparently did nothing to damage Informatica Inc.’s momentum, as it reported first-quarter 2024 earnings and revenues that beat analyst estimates. Total revenue increased 6.3% to $389 million, up from $365 million a year ago and …

Oracle expands vector support in latest cloud database release

Oracle Corp.’s flagship database management system is now available as a cloud service. Oracle Database 23ai features vector search and more than 300 additional major features, with many focused on simplifying the development and use of artificial intelligence models. Vector search is used …

Qualtrics generative AI gives surveys a real-time twist

Today, Qualtrics International Inc. is introducing three new features to its line of customer experience measurement applications that incorporate generative artificial intelligence capabilities. They include a feature that makes it possible for anyone in an organization to easily ask questions and get …

Strong cloud growth boosts Microsoft earnings and stock price

Microsoft Corp. rode strong cloud performance to better-than-expected financial results in its fiscal third quarter today, with enterprise spending on artificial intelligence playing an increasingly important role in cloud growth. Revenue rose 17%, to $61.86 billion, eclipsing analysts’ estimates by nearly $1 …

Oracle generative AI drumbeat continues with new customer experience features

Continuing its strategy of embellishing its enterprise applications incrementally with generative artificial intelligence capabilities, Oracle Corp. today announced new features in its Fusion Cloud Customer Experience application. They provide more precise responses to customer questions, improve sales force productivity and enable marketing organizations …

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