Paul Gillin
Latest from Paul Gillin
Customer experience service and technology firm Telus International Inc. reported higher earnings but declining revenue on Thursday. Despite issuing an upbeat press release and reaffirming full-year guidance, the company is clearly struggling to offset lower revenues in its contact center outsourcing with artificial …
StarTree broadly enhances Apache Pinot-based analytics platform
StarTree Inc., a startup commercializing the open-source Apache Pinot real-time data analytics platform, is adding new observability and anomaly detection capabilities to its managed service along with vector search functionality for Pinot. Apache Pinot is an open-source, distributed, real-time analytics engine originally …
Sprinklr adds function-specific AI bots and enters customer survey market
Customer experience management software firm Sprinklr Inc. today announced a new generative artificial intelligence-driven “copilot” that can be used by multiple organizational functions. The company is also entering the customer feedback market with a generative AI-powered survey platform. Sprinklr Digital Twin is …
Salesforce simplifies access to external data sources for AI model training
Eyeing the need for organizations to train their own artificial intelligence models, Salesforce Inc. today is announcing a new feature of its Data Cloud data lake that collects information from a variety of third-party sources. Called Unified Knowledge, the feature can be …
Informatica CEO sees no slowdown in cloud growth
Reports of Salesforce Inc.’s failed acquisition bid apparently did nothing to damage Informatica Inc.’s momentum, as it reported first-quarter 2024 earnings and revenues that beat analyst estimates. Total revenue increased 6.3% to $389 million, up from $365 million a year ago and …
Oracle expands vector support in latest cloud database release
Oracle Corp.’s flagship database management system is now available as a cloud service. Oracle Database 23ai features vector search and more than 300 additional major features, with many focused on simplifying the development and use of artificial intelligence models. Vector search is used …
Qualtrics generative AI gives surveys a real-time twist
Today, Qualtrics International Inc. is introducing three new features to its line of customer experience measurement applications that incorporate generative artificial intelligence capabilities. They include a feature that makes it possible for anyone in an organization to easily ask questions and get …
Neo4j CTO says new Graph Query Language standard will have ‘massive ripple effects’
The International Standards Organization’s publication of a standard for the Graph Query Language earlier this month generated relatively little media interest, but executives at graph database makers were turning virtual cartwheels in the halls. The GQL standard is the first to be …
Strong cloud growth boosts Microsoft earnings and stock price
Microsoft Corp. rode strong cloud performance to better-than-expected financial results in its fiscal third quarter today, with enterprise spending on artificial intelligence playing an increasingly important role in cloud growth. Revenue rose 17%, to $61.86 billion, eclipsing analysts’ estimates by nearly $1 …
Oracle generative AI drumbeat continues with new customer experience features
Continuing its strategy of embellishing its enterprise applications incrementally with generative artificial intelligence capabilities, Oracle Corp. today announced new features in its Fusion Cloud Customer Experience application. They provide more precise responses to customer questions, improve sales force productivity and enable marketing organizations …