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Paul Gillin

Paul Gillin is the Senior Editor for Wikibon’s micro-analysis team. He is the author of five books and more than 300 articles on the topic of social media and digital marketing. Gillin has 23 years experience in tech journalism, including his time as founding editor-in-chief of B2B technology publisher TechTarget as well as editor-in-chief and executive editor of the technology weekly Computerworld. He is a Senior Research Fellow at the Society for New Communications Research and a member of the Procter & Gamble Digital Advisory Board.

Latest from Paul Gillin

Databricks open-sources its own large language model, DBRX

AI By PAUL GILLIN2 YEARS AGO

Databricks Inc. today launched DBRX, a general-purpose large language model that it says outperforms all existing open-source models — and some proprietary ones — on standard benchmarks. The company said it’s open-sourcing the model to encourage customers to migrate away from commercial alternatives. …

Neo4j, Microsoft add graph features to Azure AI services

AI By PAUL GILLIN2 YEARS AGO

Neo4j Inc. and Microsoft Corp. announced a collaboration today to integrate graph database features into Microsoft’s Fabric and Azure OpenAI services, with an aim to help users uncover patterns and relationships in structured and unstructured data that aren’t as easily visible in other …

Zoom adds collaboration platform and expands AI support

AI By PAUL GILLIN2 YEARS AGO

In what the company said is one of the biggest announcements it will make this year, Zoom Video Communications Inc. today introduced Zoom Workplace, an artificial intelligence-enhanced collaboration platform that integrates with customers’ existing technology stacks and supports a wide range of …

Salesforce expands AI features in Service Cloud

AI By PAUL GILLIN2 YEARS AGO

Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify recurring issues better, recommend next steps based on customer feedback, help customer service agents resolve issues more quickly and upsell customers. The services use Einstein 1, a recently …

Circular.co raises $10.5M to facilitate recycling at large scale

BIG DATA By PAUL GILLIN2 YEARS AGO

Sustainable sourcing platform Circular Exchange Inc., which does business as Circular.co, said today it has raised $10.5 million to expand its database of post-consumer recycled materials and its platform for streamlining the purchase and sale of PCR materials. The company said it …

Snowflake documents huge growth in AI projects

BIG DATA By PAUL GILLIN2 YEARS AGO

Leveraging its unique perspective on how customers manage data on its platform, Snowflake Inc. today released a report on the changes it’s seen over the past year in data and tools usage as artificial intelligence has grabbed its customers’ attention. The analysis …

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