Mark Albertson

Mark Albertson is a senior writer for theCUBE, SiliconANGLE Media’s livestreaming studio. He is an experienced technology reporter, recognized by Onalytica as a "Who's Who In Cloud Influencer" and named to Peerlyst’s “24 Powerful Cybersecurity Journalists.” Prior to SiliconANGLE, Mark wrote for the San Francisco Examiner, Blasting News, and CBS-Bay Area.

Latest from Mark Albertson

Five9 wants to put love and George Clooney back into the contact center experience

BIG DATA By MARK ALBERTSON7 YEARS AGO

In today’s digital world, after all the infrastructure-tweaking, platform-building and cloud-architecting that consumes vast resources of enterprise time and energy, the ultimate common denominator boils down to customers and love. “We think a lot about customer love,” said Rowan Trollope (pictured), chief …

Zoom zeros in on vision for a video-first communications culture

AI By MARK ALBERTSON7 YEARS AGO

Flying through Chicago’s O’Hare airport, Zoom Video Communications Inc.’s chief information officer, Harry Moseley (pictured), had to conference into an important sales call fast. Any airport is usually the worst place to hold a conference call, but the technology behind Zoom’s video platform enables …

ServiceNow’s CR approach kicks customer service off its corporate island

AI By MARK ALBERTSON7 YEARS AGO

ServiceNow Inc. is part of a breed of companies seeking to capitalize on the third stage of what has been a steady evolution in software-driven enterprise customer management. Starting as an element of customer relationship management software and then becoming a more …

‘One tool to rule’ for enterprise communications reminiscent of public cloud debate two years ago

CLOUD By MARK ALBERTSON7 YEARS AGO

During the keynote remarks delivered at Enterprise Connect today, attendees heard a representative from one large company declare plans to standardize on a single enterprise communications tool and have every division follow along. For some analysts in attendance, it was reminiscent of a …

Now used by 500K organizations, Microsoft Teams releases new collaboration tools

EMERGING TECH By MARK ALBERTSON7 YEARS AGO

Started only two years ago, Microsoft Corp.’s workplace collaboration tool called Teams has experienced growing adoption. Teams is now being used by more than 500,000 organizations, including 91 percent of Fortune 100 firms, according to data released this week by the company. …

Customer support is increasingly becoming an omnichannel experience

AI By MARK ALBERTSON7 YEARS AGO

Knowledge may be power, but when it comes to solving a particularly thorny customer problem, there’s never enough information for most contact center personnel. The key is to provide customer support staff with multiple channel sources and plenty of data to resolve …

Phishing and nation-state hacking add tension to the threat landscape for cybersecurity experts

SECURITY By MARK ALBERTSON7 YEARS AGO

The key to a successful robbery isn’t breaking a window or short-circuiting an alarm system. It’s having the victim graciously open the heavily locked front door and letting the thief right in. In the cybsersecurity world, email phishing is by far the …

Death by hacking remains a real concern in the medical community

SECURITY By MARK ALBERTSON7 YEARS AGO

As if the possibility of harm from illness or disease were not enough to worry about, unsecure medical devices designed to help could kill us too. Last week, Check Point Software Technologies Ltd. posted the results of a study that warned that …

As cybersecurity threats rise, solutions fatigue sets in for CISOs

SECURITY By MARK ALBERTSON7 YEARS AGO

Are chief information security officers growing tired of having to manage multiple solutions and vendors to protect their businesses? The recently concluded RSA Conference in San Francisco attracted 42,000 attendees and more than 700 exhibiting companies, just a portion of the total …

Unseen IoT threats bring major vulnerabilities, says Symantec exec

SECURITY By MARK ALBERTSON7 YEARS AGO

Cardiac devices, baby heart monitors, webcams, automobiles … all “internet of things”-connected today and all very hackable. These are just a few of the estimated 27 billion IoT devices expected to be on the market by the end of this year. And …

Mark Albertson

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